Files to Download
Frequently Asked Questions
When I open Outlook Express, I get a message that my
username or password is wrong and a window pops up showing my username and
the little *** for my password. What's wrong?
- On the line that shows your username, add "@tnh.net"
after it. Thus, it will be your email address now. Then click on OKAY
and you will be good to go. You only have to do this one time...
unless you made a typing error.
After my computer restarts, nothing happens. What do I do?
- Click on the TNH Internet shortcut and your modem should dial. Your computer may
require you to "double-click". If this does not work, please call technical
I clicked on the TNH Internet shortcut and I heard my modem make a lot
of noise. Then a little window popped up saying I was connected to TNH but it went away
and then I was just looking at my usual Windows desktop. No Internet pages or email came
up on my screen. What should I do?
- If you look in the lower right corner of your computer screen (near the little
icon for your speakers), you should see a pair of small computers. This shows that you are
connected to TNH Internet. Just double-click the Internet Explorer icon, located on your
Desktop. It looks like a lower-case letter 'e' and will bring up our Home Page.
Where is your Home Page? All I get is a page that says "TNH
- The term "Home Page" refers to the opening page of any website. It's
also called the "start page"
When I try to go to any web site, it says that the server does not have
a DNS entry.
- If this is the first time you have installed the TNH software and tried to
connect and if your computer is running WindowsXP, you need to close Windows and shut down
your computer. Restart your computer and everything should work properly. This is normal
with XP and nothing to be alarmed about.
- If this is NOT your first time connecting to TNH, you most likely are not online
or the connection did not complete properly. The best way to fix this is to close down all
open programs and restart your machine. Then use your TNH dial-up shortcut .
- If neither of the above fixes your problem, call Customer Support.
I have a message that says information being sent may not be secure.
- You are sending information which alerts you to the fact that the security of
your data may be compromised. If you are sending something along the lines of your credit
card number, check to be sure that the web page is protecting this data. A secure page
usually shows a small padlock in the bottom right corner. Most of the time, you can ignore
this message unless you are sending your credit card information.
What is a cookie and what do I do with it?
- Cookies are small text files that tell your computer whether you have been to
this site before, and what preferences you have. It is generally safe to download them.
What is meant by URL?
URL is defined as Uniform Resource Locator. In other words, the address for this
What is e-mail?
- "E-mail" or "electronic mail" sends messages through the
How does e-mail travel?
- When your message is sent, it goes to the "post office" for e-mail
(It's uploaded onto a mail server - in this case, mail.tnh.net). Once there, it travels to
the intended destination using the address you specified. The '@' character specifies the
mail server. The portion of the address before the '@' character identifies the recipient.
It is then put into their mailbox to await them downloading it onto their computer.
How can I send files via e-mail?
- Most programs have a feature called 'Insert' or 'Attachments'. The mail is then
sent with the attached files in the same manner that regular e-mail travels.
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